Supplier: Gracie Jiu-Jitsu Fourways CC, 2005/019308/07, Pineslopes Boulevard, corner of The Straight and Witkoppen, Lonehill, 2191. Phone 072 412 1221. Email admin@graciefourways.co.za.
Change-of-mind returns: 14 calendar days from the day you receive the item. The item must be unused, unwashed, and in the original packaging, with proof of purchase. You pay the return courier. We refund the item price to the original payment method after we inspect it. Outbound shipping is not refunded on a change-of-mind return.
Faulty or not-as-described items: contact us within a reasonable time with the order number and photos. We will repair, replace, or refund in line with the Consumer Protection Act. You should not have to pay return shipping if we supplied a defective item.
Seminars and private lessons: a booking cannot be cancelled inside 24 hours of the start time. It cannot be moved inside 12 hours of the start time. A no-show is not refunded. This rule is also on the product page.
Complaints: email admin@graciefourways.co.za. If we do not resolve it, you can contact the National Consumer Commission at https://www.thencc.gov.za.
Return & Refund Policy
Thanks for shopping at Gracie Jiu-jitsu Fourways Online store.
If you are not entirely satisfied with your purchase, we’re here to help.
By purchasing with us, you are agreeing to the policy and process that we have for Returns and Refunds.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and tags are still in place.
Your item needs to have the receipt or proof of purchase / proof of payment.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned your item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
As we use a third party gateway for payment, the refund would be less the third parties charges.
NB - Please refer to our cancelation and rescheduling process for private lessons. It is also key to note that you will not receive a refund or credit for no-shows to a private lessons booking.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, email admin@graciefourways.co.za for help.
